Digital Foodservice Ordering Accelerates in Canada


TORONTO — Over the last to two years, digital orders for carry out and delivery from restaurants and other foodservice outlets have increased by 155 per cent, according to The NDP Group.

In January 2022, mobile app orders represented 75 per cent of all digital foodservice orders. Twenty per cent were internet orders and five per cent were orders sent by text. Moreover, mobile-app orders for carry-out were up 11 per cent on top of a 151-per-cent jump in the same month last year, and delivery mobile-app orders were up one per cent compared to a 150-per-cent increase in January 2021, reports The NDP Group.

Additionally, carry-out orders increased by 11 per cent in January compared to last January. In comparison, delivery and drive-thru visits declined by seven per cent and two per cent, respectively, compared to a year ago. On-premise visits in January were down 73 per cent from January 2020 before the pandemic.

“Digital foodservice-ordering platforms continue to evolve, providing Canadians with many ways to interact with their favourite restaurants,” says Vince Sgabellone, Foodservice Industry analyst at The NDP Group.  We can expect that digital ordering will soften as soon as on-premises restaurant visits return, it likely won’t be long before the digital providers make headway into this space.”

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