TORONTO — Toronto-based health-food restaurant Impact Kitchen has re-opened its four locations with the launch of its new, streamlined tech suite and customer loyalty app, Impact App.
The restaurants, which closed temporarily at the onset of the COVID-19 pandemic, re-opened in July with updated restaurant technology from Givex, including digital menu screens, point-of-sale systems, kitchen-sequence systems and online ordering. The new technology was implemented to create a contactless restaurant experience and improve the customer experience.
“We’re thrilled to be back open and serving our community with a place to safely connect with one another while having access to the high-quality health food our customers were used to before we temporarily shut down,” says Josh Broun, co-founder of Impact Kitchen. “Before COVID-19 hit, we were looking for ways to consolidate our tech suite so we would be well-poised for the aggressive growth plans we’d put in place. During our temporary shutdown, we saw a great opportunity to streamline our restaurant technology to enable Impact Kitchen to grow quickly once we re-opened and create an even better experience for our customers.”
Impact Kitchen’s new loyalty app, launched through Givex’s Customer WebSuite, enables customers to order directly from Impact Kitchen online and complete payment online. With each purchase, app users earn loyalty points that can be redeemed for monetary value and rewards.
With these updates in place, the brand is planning for significant growth in the coming months — including through its grocery-delivery stream, which launched in July — as well as new locations expected to open within the next year.