McDonald’s Canada Beginning Transition Back to Takeout Service


TORONTO — McDonald’s Canada has released its plan for welcoming guests back into its restaurants, beginning with the reintroduction of takeout service.

This reopening will begin with 30 restaurants that will test new protective measures and procedures that will be monitored and adapted for restaurants nationally. Through a gradual and careful transition period, additional locations will follow as the new measures are proven and as local health authorities allow.

“To keep our guests and hardworking employees safe, we’re approaching every stage of this transition gradually, beginning with enhanced safeguards in a small group of restaurants that we will test and learn from,” says Doug Fry, senior director, National Operations, McDonald’s Canada. “We will continue to take the lead from all levels of government and local health authorities as we monitor and adapt what’s necessary in these test restaurants.”

The test locations will start offering take-out with the following measures in place:

  • McDelivery, curbside service and drive-thru will remain available and dining-room seating and Play Places will remain closed
  • contact-free service will extend to in-restaurant take-out
  • there will be dedicated restaurant entrances and exits, with social-distancing markings inside and out, for both guests and McDelivery drivers
  • every second register will be used in restaurant and will be fitted with protective screens
  • high-touch areas will be sanitized frequently — including kiosks and washrooms, which will both be open
  • drink refills and reusable mugs will remain on hold and condiment stations closed
  • the number of guests permitted inside a restaurant at one time will be limited based on restaurant size

Precautions will also be taken to ensure each employee feels comfortable working and is healthy before each shift. All restaurant employees will be provided disposable, non-medical masks, as well as gloves for those employees that handle cash and present guest orders, while continuing to adhere to strict handwashing procedures. Wellness checks will be performed at the start of a shift for all restaurant employees. Any employee not feeling well will be sent home to self-isolate.

“We’re committed to providing Canadians with a safe environment and trusted source of quick and affordable meals at a time when so many other options are unavailable,” says John Betts, president and CEO, McDonald’s Canada. “As we prepare to welcome guests back into our restaurants, we will purposely ensure our transition back to take-out service happens at the right time in the right way. Our guests and our people expect that from us.”

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