OpenTable Waives Fees and Updates Features to Help Restaurants Prepare for Reopening Post-COVID-19


SAN FRANCISCO — As restaurants look to reopen, the needs of each will change as government restrictions and safety recommendations evolve. Restaurants that have never taken reservations may find themselves looking for ways to adjust floor plans to allow more space between tables and manage capacity. To help restaurants reopen and adhere to these new norms, OpenTable is rolling out two new initiatives: an enhanced restaurant-management platform and price cuts for 2020.

Enhancements to the platform will provide added support for restaurants so they can adhere to physical-distancing guidelines while providing updated health-and-safety information to diners for when it is safe to eat out again.

These advanced features are now paired with discounted pricing through the company’s Open-Door pricing program to reduce the reopening costs, including:

  • no OpenTable subscription fees through the end of 2020
  • no cover fees through September 30, 2020
  • a 50-per-cent discount on cover fees through 2020

OpenTable’s standard subscription and cover pricing will resume only in January 2021.

“Restaurants need help to reopen quickly, safely and successfully as local restrictions lift.  We’re doing our part to help them by waiving fees and updating features with the post-COVID-19 dining experience in mind,” says Andrea Johnston, COO, OpenTable.

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