TORONTO — Square has launched on-demand delivery for Square Online orders in Canada through DoorDash Drive, a white-label fulfillment platform. Canada is Square’s first international market to offer on-demand delivery since its U.S. launch in 2020. Now, food-and-beverage businesses can provide third-party delivery with no commission fee.
Wilson Shin, owner of Katsupan Japanese Sandwich in Toronto, has been one of the first to adopt this service. “I think it’s great that Square can now offer a delivery option for customers who buy online, right alongside pickups, as the choice is right in front of them,” says Shin. “The service has been easy to use, which is always important. Overall, it’s a good option for recurring customers and it helps me save on fees as well.”
Sellers will pay a flat fee of $1.50 per order to Square, as well as a flat delivery fee to DoorDash, but without the marketplace commissions. Sellers can either pass the delivery fee entirely to the buyer or offer custom delivery promotions. When applied to hundreds of monthly orders, sellers will save a significant amount on pre-order costs.
In addition, sellers can strengthen customer relationships with incentives through other products like Square Loyalty and Square Marketing. Sellers can also integrate Square Online with Square POS to automatically import inventory catalogues.
“We’re excited to offer a new solution for Canada’s food-and-beverage industry to get the most out of its businesses in 2022,” says David Rusenko, head of e-commerce at Square. “Whether that’s a bakery delivering food to customers, a restaurant monetizing its wine cellar, a grocery store supplementing their on-premise sales or a local brewery introducing old favourites to a new crowd, we’re proud to provide our sellers with more ways to make money.”
