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TouchBistro Launches Fully Integrated Reservation and Guest-Management Platform

TORONTO and NEW YORK — TouchBistro has launched TouchBistro Reservations, a complete reservation and guest-management platform designed to help restaurateurs enhance every guest experience....

McDonald’s Canada Adds Voice Technology to Job Applications

TORONTO — McDonald’s has collaborated with Amazon’s Alexa to help people in Canada apply for a restaurant job at McDonald’s. This world’s-first...

E-Commerce is Reshaping Foodservice

According to a recent survey by The NPD Group, 82 per cent of Canadians have made an online purchase in the past...

Website Primer: How to Score a Website Win

You’ve spent weeks honing your craft cocktails and your appetizers are perfect. The decor is refined and your staff highly trained. But it’s too...

Tim Horton’s Gaining Fast in Brand Value Rankings

TORONTO — Tim Horton’s has jumped to sixth position on Brand Finance’s Canada 100 report, which ranks brands by monetary value and also calculates...

NPD Seminar Highlights Importance of Engaging Diners to Drive Traffic

TORONTO — Foodservice insiders have been hearing about it and seeing it play out in their restaurants for months, but news that commercial foodservice...

From The Editor: Reaping The Rewards

It’s often been said that if you don’t innovate, you stagnate. Never has this maxim been as true as it is today when the rate of change is fast and furious. New ideas, new approaches and new undertakings are part of every business person’s lexicon — and if they’re not, they should be. In fact, in the competitive landscape that is today’s reality, new is seemingly the most used word in the vocabulary — to the point that it is often overused, and sometimes its meaning is also obfuscated. After all, what is truly considered new? Is something truly new if it’s only been tinkered with slightly? Regardless of the semantics, the point that needs to be underlined is that today’s über-demanding consumers hunger for products that are uniquely different and special, just as they crave experiences that can’t be easily replicated. Today’s customers are looking for novel interpretations and spins on the ‘same old, same old,’ on basically everything, ranging from menu items to the way restaurants look and feel to how staff communicates with customers.

Domino’s Pizza Now Accepts Google Wallet Payment

ANN ARBOR, Mich., — Domino’s is making it easier to order pizza. Customers in the U.S. who have an Android device can now purchase their online orders using Google’s digital wallet.

Starbucks Partners with Google to Provide Faster Wi-Fi

SEATTLE — Starbucks has partnered with Google to provide its customers with faster network and Wi-Fi speed at its U.S. stores. “Our customers rely on...

CRIS Conference Highlights Importance of Customer Engagement

TORONTO — It was a day of networking, industry analysis and conversation yesterday as nearly 200 foodservice executives and media gathered at the Hilton...