Tourism HR Canada Launching COVID-19 Workforce Recovery Toolkit


OTTAWA — Tourism HR Canada is developing the COVID-19 Tourism Workforce Recovery Toolkit to help the industry get up and running as quickly as possible and build resiliency for the medium- to long-term. 

Those in the industry can sign up at (English) and (French) to receive access and updates as modules are launched in the coming weeks. The full toolkit will be released in June, with a French version immediately following.

“Canada’s tourism industry will not return to 2019 levels in the near future. As the national workforce-development organization working for the tourism sector, our goal is to provide the knowledge and tools to help tourism employers and employees rebound from the crisis and build a resilient workforce,” says Philip Mondor, president and CEO of Tourism HR Canada.

Since COVID-19 shutdowns began, tourism employment in Canada has decreased by 881,700 jobs — a 43-per-cent decrease.

Once completed, the toolkit will be a free resource based on best practices and aligned with the needs of tourism small- and medium-sized enterprises (SMEs) across the country. It will be a practical web-based program that will include presentations, downloadable worksheets and tools to help tourism operators in their recovery and re-opening efforts.

The contents of the COVID-19 Tourism Workforce Recovery Toolkit were developed based on a series of in-depth interviews conducted with SMEs nationwide, during the last month, to understand their current reality and future needs as the country rebounds from the impact of the pandemic. The toolkit will be updated regularly with new content focused on business recovery and resiliency.

“The Workforce Recovery Toolkit is a forward-looking resource that will assist employers, entrepreneurs and the workforce as a whole to plan for the new normal,” says Mondor. “It tackles crucial questions facing operators: How do I manage my workforce needs as I gradually re-open? Will my customer base change and what are their expectations? How do I retool my daily operations to meet changing demand? This resource will guide them through the uncertainty and support their resiliency.”

Created with support from Ottawa-based Alphabet Creative and Vancouver-based Twenty31 Consulting, the toolkit will align with industry-specific tools already available and include five modules focusing on workforce development, communications, budget and finance, marketing and strategic planning. Each module will provide businesses with a roadmap containing two key components and actionable tools and tips for implementation:

  • Plan — design and establish policies, procedures and plans for major business and societal disruptions
  • Respond — navigate new pressures and address critical questions at the onset of a major disruption; and enable rapid response and decision-making to prioritize effectively

Recognizing there are varying needs and challenges faced within the tourism industry, SMEs can access comprehensive sector-specific HR content in the areas of accommodation, transportation, food and beverage, travel services and recreation and entertainment.

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