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A guide to becoming an effective leader in the hospitality industry

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Often an event happens that forces change. But the challenge is, many of us hate change. Depending on your personality type, you may be wired to...

Leading Through Crisis: Megan Buckley

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As COO of Vancouver-based Hy’s of Canada, Megan Buckley’s personal leadership philosophy hinges largely on communication, which has served her, and the company, well...

Where to Go from Here

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The sun is starting to shine, summer is here and the re-opening of restaurants and patios across the country appears to be within reach....

Customer Communication Checklist for Restaurants During the Pandemic

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Over the past few months we’ve been forced to reevaluate everything about our industry, and many restaurants have had to switch to only offering...

More Operators are Setting their Sights on Takeout and Delivery

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Rosanna Caira: Since the World Health Organization declared COVID-19 a pandemic, most restaurants have been forced to close their operations. Takeout and delivery has...