Tag: communication
Dean Rudi Fischbacher navigates the pandemic with empathy and compassion
Rudi Fischbacher’s leadership style didn’t change through the course of the pandemic but his approach certainly did.
“Pre-pandemic, there were daily personal interactions with students,...
A&W CEO draws on a proud tradition of changing with the...
Susan Senecal, CEO, A&W Canada, understands the power of continuity. Since the company was established in 1965, there have been countless changes and relationship-building...
A guide to becoming an effective leader in the hospitality industry
Often an event happens that forces change. But the challenge is, many of us hate change. Depending on your personality type, you may be wired to...
Leading Through Crisis: Megan Buckley
As COO of Vancouver-based Hy’s of Canada, Megan Buckley’s personal leadership philosophy hinges largely on communication, which has served her, and the company, well...
Where to Go from Here
The sun is starting to shine, summer is here and the re-opening of restaurants and patios across the country appears to be within reach....
Customer Communication Checklist for Restaurants During the Pandemic
Over the past few months we’ve been forced to reevaluate everything about our industry, and many restaurants have had to switch to only offering...
More Operators are Setting their Sights on Takeout and Delivery
Rosanna Caira: Since the World Health Organization declared COVID-19 a pandemic, most restaurants have been forced to close their operations. Takeout and delivery has...
