Boston Pizza Rolls Out ConnectSmart Kitchen, DineTime Platforms


MISSISSAUGA, Ont. — Boston Pizza is upgrading its back- and front-of-house technologies to QSR Automations’ ConnectSmart Kitchen and DineTime platforms to improve its guests’ dining experience.

The new technologies will be featured in 300 of Boston Pizza’s more than 390 locations across Canada by the end of 2018.

“For restaurants to adapt, understanding guest expectations is key,” says Cavin Green, vice-president of Business Technology, Boston Pizza International Inc. “At Boston Pizza, we’re always looking for new ways to bring technology to our guests without compromising our commitment to food quality and remarkable hospitality. With QSR Automations’ technology, we’re able to modernize both how our guests are able to interact with the Boston Pizza brand, as well as better enabling how our franchisees interact with their guests.”

Utilizing DineTime’s guest-management platform, Boston Pizza is able to accurately and efficiently seat diners, manage tables, waitlists and reservations and store all guest information in a digital database.

ConnectSmart Kitchen will help Boston Pizza manage a menu of more than 100 items by directing the flow of the kitchen with advanced routing, order timing and dashboard reporting.

Boston Pizza is also deploying TeamAssist, a digital recipe viewer, to help drive staff knowledge and training while ensuring consistency and quality of menu items. TeamAssist manages recipes and procedures in one central location.

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