TORONTO — Pizza Pizza, in partnership with Captain AI, will soon be the first national QSR to offer customers real-time order tracking via the Pizza Pizza app and website. The new technology includes a management tool for restaurant owners, an AI-powered live dispatch app and a driver app, all of which leverage AI to optimize for efficiency, time and cost.
“We’re proud to be the first QSR in Canada to bring live order tracking to over 400 locations coast to coast,” says Paul Goddard, president and CEO of Pizza Pizza. “We have a long history of leveraging technological innovation to optimize our best-in-class delivery offering. In addition to improving the customer experience, the efficiencies this new system brings will allow us to improve our environmental footprint by reducing paper receipts, reducing food waste and critically, saving fuel usage across thousands of deliveries every year. It’s a true win-win.”
“Over years of our mutually beneficial partnership with Pizza Pizza, we have worked collaboratively to build powerful technology that optimizes every stage of a restaurant’s delivery logistics,” says Ryan Perera, CEO of Captain AI. “Through the new rollout of our Live Delivery Tracking technology, we are excited about empowering Pizza Pizza to be the first nationwide chain to offer customers live visual tracking of their drivers’ location. We hope this modern delivery experience will delight their customers.”
The new order-tracking system is currently being introduced to markets across Canada, with dozens of Pizza Pizza restaurants already live.