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DoorDash Launches “Main Street Strong” to Continue Supporting Local Restaurants

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SAN FRANCISCO — DoorDash has announced Main Street Strong, an initiative to help restaurants navigate the recovery phase of the COVID-19 pandemic....

Restaurant Operators are Taking Control of the Digital-Ordering Experience

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Digital ordering is top of mind for many industry players, with brands striving to take control of their customers’ digital-ordering experience. Starbucks...

Demand for Third-Party Delivery is Changing The Restaurant Dynamic

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THE CHALLENGE Much has been written about the proliferation of third-party restaurant delivery and its impact — actual, perceived and potential —...

RBI Stresses Confidence in Tim Hortons’ Strategy Despite Challenging Quarter

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TORONTO — Restaurant Brands International Inc. (RBI) has reported financial results for the third quarter ended September 30, highlighting strong comparable sales growth from both...

Starbucks Partners with Brightloom for Restaurant-Technology Platform

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SEATTLE — Starbucks Coffee Company has entered a deal with Brightloom (formerly eatsa), a tech company working to create a best-in-class end-to-end digital customer-experience...

Uber Launches Uber Vouchers

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TORONTO — Uber has launched Uber Vouchers to provide businesses the opportunity to cover the cost of their customers or guests’ Uber trips.

Acquisition Fast-Tracks McDonald’s Digital Transformation

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CHICAGO, NEW YORK and TEL AVIV — McDonald’s Corporation has entered an agreement to acquire Dynamic Yield, a leader in personalization and decision-logic technology. With this acquisition,...

Wendy’s to Improve Customer Experience Evaluations

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BRAINTREE, Mass. — Wendy’s will be using a custom version of WorldAPP’s Form.com mobile-data collection platform to improve customer experience evaluations in its restaurants. Wendy's...

A Look At Subway’s Fresh Approach To Brand Transformation

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Canadians have been attracted to Subway’s healthier meal alternatives since the brand opened its first Canadian location in St. John’s, N.L. in 1986. With...

Subway ‘Fresh Forward’ Brings New Restaurant Design, Customer Experience

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MILFORD, Conn. — Subway is making major changes to its store design to enhance the customer experience. The Subway ‘Fresh-Forward’ design, created by FRCH Design...