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The stages of franchising each bring challenges and opportunities

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By Allan D.J. Dick At its core, franchising is nothing more than a strategy for business expansion. Most franchised restaurant systems begin with a single-unit...

DoorDash Canada Releases 2023 Restaurant Online Ordering Trends Report

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TORONTO — Consumer dining habits are continually evolving. With the rapid expansion of late-night and breakfast dining options and the increasing popularity of takeout...

Gen-Z cohort reveals key consumption behaviours

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In my previous column on the rise of Generation Z, I touched on some of their restaurant visit behaviours. Here, I will focus on...

Staff retention requires leadership change

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As I write this article, companies such as Technomic are reporting the average restaurant in North America is experiencing a 17-per-cent labour shortage. To round...

To Increase Customer Engagement, Operators Need to Leverage the Data from...

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The pandemic pushed restaurants into survival mode, forcing owners and operators to adapt to an ever-changing market. In those uncertain times, apps stepped in...

Restaurant brands hone in on an all-in approach to sustainability

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When it comes to integrating sustainability guidelines and policies into restaurant growth strategies, most restaurant brands are deferring to participation rather than leading with...

Additional Chick-fil-A Location Set to Open in Toronto

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TORONTO — Chick-fil-A is gearing up to open its fourth location in Toronto in early February. Chick-fil-A recently opened two restaurants, one in Kitchener, Ont....

CWB Franchise Finance Partners with Prime Capital Investments

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MISSISSAUGA, Ont. — CWB Franchise Finance has partnered with Prime Capital Investments, which provides $6 million to structure its term debt and re-capitalize its...

Operators Shouldn’t Lose Track Of Business Fundamentals

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I visited my favourite local sandwich shop recently to order my go-to chicken sandwich. But instead of my usual order, I opted for the...

Toronto’s Reyna to Open its First U.S. Location in New York

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TORONTO — Reyna will be opening its first U.S. location in New York this spring, with Nicki Laborie at the helm. Laborie has re-connected with...