LOUISVILLE, Ky. — Papa John’s has named Jim Norberg as its new Chief Restaurant Operations Officer. Effective immediately, Norberg will oversee the operations of Papa John’s corporate and franchise restaurants in North America.
“Jim has an impressive growth track record, as well as deep-rooted QSR industry knowledge and expertise, making him a welcome addition to our talented leadership team,” says Steve Ritchie, president and CEO of Papa John’s International. “Jim is a seasoned expert, whose depth and understanding of restaurant operations and the guest experience will help propel our brand forward and position us for continued success.”
Norberg spent more than 30 years as the executive vice-president and COO at McDonald’s U.S.A., where he managed 14,000 restaurants in the U.S. He was largely responsible for unifying company and franchise operations around the brand’s messaging and also led a system-wide review to simplify store operations and menus.
He then served as an independent strategic advisor to organizations in the restaurant, hospitality, entertainment and consumer-goods industries.
In his new role, Norberg will help the Papa John’s operations-excellence team deliver year-over-year increases in sales, customer satisfaction and profit margins for the brand across all of its corporate and franchise restaurants in North America.
“I’m thrilled to be joining such a strong and talented leadership team and the Papa John’s family,” says Norberg. “This is a once-in-a-lifetime opportunity and I look forward to helping move the brand forward and contribute to the success of our differentiated ‘Better Ingredients. Better Pizza.’ brand value proposition.”