Wendy’s to Improve Customer Experience Evaluations


BRAINTREE, Mass. — Wendy’s will be using a custom version of WorldAPP’s Form.com mobile-data collection platform to improve customer experience evaluations in its restaurants.

Wendy’s will use the mobile-evaluation platform to measure and improve quality, food safety and consistency in the field. The company will analyze data gathered from these evaluations to drive strategies that improve experiences at individual restaurants.

“At Wendy’s, we’re always looking for new ways to create a better experience for the customer,” says Frank Leary, vice-president of Customer Experience at The Wendy’s Company. “That starts by providing franchise and company operators with the tools they need to accurately evaluate and coach their restaurant teams to drive operational excellence.”

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