Carlos Ng | Age 28
Director of Front Office, Fairmont Royal York, Toronto
It wasn’t until Carlos Ng walked away from hairstyling that he found his passion for hospitality while working at the RiverRock Casino Resort in Richmond, B.C. Shortly after, he enrolled into the Hospitality Management diploma program at Vancouver Community College and joined the Pan Pacific Vancouver Hotel as a front desk agent.
Ng proceeded to earn his Bachelor of Hospitality Management at Vancouver Community College and Master of Business Administration at the University of Guelph. During this time, he held a variety of roles, including the Inspire Leader by Fairmont Corporate at Fairmont Vancouver Airport, Housekeeping manager and Guest Relations manager at the Fairmont Express and executive housekeeper at the Rimrock Resort Hotel in Banff, Alta. before returning to Toronto to join the Fairmont Royal York.
Through his career, Ng has been a guiding light for hospitality students. He returned to Vancouver Community College as a guest speaker and attended the 10th edition of the Young Hotelier Summit in Switzerland, as well as many career fairs.
In his current role, Ng implements innovative initiatives, achieves increased Voice of Guest ratings and forecasts operational demands. Ng’s future burns brightly as he continues to make positive impacts in the industry.
