Brittany Smith | Age 27
Director of Loyalty & Guest Experience, Fairmont Royal York, Toronto
Since she was a child, Brittany Smith dreamed of working in hotels, and over the years, she’s worked tirelessly to make those dreams come true.
Smith completed a Canadian Youth in Hospitality program called Mobilize that provided her the opportunity to work in three short-term placements at Fairmont Banff Springs in Alberta, Fairmont Chateau Whistler in British Columbia and Fairmont St Andrews in Scotland. In just four years with the St Andrews property, Smith earned three promotions from front desk agent to front-office manager; managed the transition between Accor and Fairmont’s loyalty program; completed the Scottish Vocational Qualification (SVQ) apprenticeship; and was awarded Colleague of the Year in 2019.
In 2021, Smith returned to Canada to join the Fairmont Royal York as the Loyalty manager. After eight months, she was promoted to director of Guest Experience. During her time as director, Smith has created a new Guest Experience division of the hotel and created/chaired the Service Excellence committee.
“This breadth of experience has made her a fantastic leader and instrumental in developing service strategies that make our hotel stand out,” says Laura Dominguez, director of Rooms, Fairmont Royal York. “Brittany truly lives and breathes hospitality and has become a role model to many young people in the industry through her exemplary work ethic and dedication.”
